- Course Code: TGS-2024051982
- Course Duration: 1 Day (Classroom)
- Progressive Wage Model (PWM) WSQ course
- Up to 70% subsidies for Singaporeans and Permanent Residents
- Eligible for SkillsFuture Credits
Learning Outcomes
Master Crisis Response Coordination
Ensure Business Function Continuity
Evaluate and Improve Crisis Plans
Identify Business Vulnerabilities
Strengthen Crisis Leadership Skills
Course Overview
This course is aligned with the Skills Framework for Retail under Workforce Skills Qualifications (WSQ). It supports employers in meeting the Progressive Wage Model (PWM) training requirements for retail sector staff, ensuring compliance while boosting service excellence. Under Singapore’s Progressive Wage Model for the retail sector, employers must ensure eligible staff complete at least one WSQ module relevant to their role.
The Crisis Management Strategies course equips retail professionals with the skills to respond to crises, ensure business continuity, and manage disruptions. Focused on retail-specific challenges like stock shortages, product recalls, and customer safety incidents, this course helps you build resilient crisis plans, coordinate across departments, and implement effective crisis communication strategies. Learn to safeguard operations, maintain customer trust, and navigate high-pressure situations in retail environments.
Course Overview
- Coordinate Crisis Response & Recovery
- Ensure Continuity of Critical Business Functions
- Recommend Improvements to Crisis Management Plans
- Identify Critical Business Functions & Vulnerabilities
- Crisis Leadership & Communication
Course Fees and Subsidies
|
Individuals from 21 to 39 years Old |
Individuals from 40 Years Old and above |
||
|---|---|---|---|
|
Course Fees |
$300.00 |
Course Fees |
$300.00 |
|
9% GST |
$27.00 |
9% GST |
$27.00 |
|
50% Subsidies |
$150.00 |
70% Subsidies |
$210.00 |
|
Final Fees |
$177.00 |
Final Fees |
$117.00 |
- SkillsFuture Credits eligible for Singaporeans aged 25 years old and above
- Subsidies only available for Singaporeans and Permanent Residents
|
Non-SME |
SMEs |
||
|---|---|---|---|
|
Course Fees |
$300.00 |
Course Fees |
$300.00 |
|
9% GST |
$27.00 |
9% GST |
$27.00 |
|
50% Subsidies |
$150.00 |
70% Subsidies |
$210.00 |
|
Final Fees |
$177.00 |
Final Fees |
$117.00 |
- Subsidies only available for Singaporeans and Permanent Residents
- SME Eligibility: registered or incorporated in Singapore, with an employment size of no more than 200 employees (at group level) or annual sales turnover not exceeding $100 million (at group level).
- Absentee payroll is claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.
FAQ’s
This WSQ course is suitable for retail employees, including cashiers, sales associates, and supervisors, who need to meet the retail sector PWM training requirement.
The course lasts 1 day (8 hours), covering both theoretical concepts and practical applications in crisis management.
Participants should have at least ES WPLN Level 5 or equivalent. Ideal for anyone involved in crisis management, risk assessment, or business operations.
The course includes written assessments and case study. Participants must demonstrate 100% competency to earn certification.
Upon successful completion, you will receive a Statement of Attainment (SOA) via the SkillsFuture Portal.
Payment options include SkillsFuture Credits, bank transfers, and PayNow. Full details will be provided upon registration.
You can register for the course by visiting the registration link or contacting us directly via email or phone.