Customer Loyalty: The Key to Growth | WSQ PWM Retail Course

Course Code: TGS-2024051980
Course Duration: 1 Day (Classroom)
Progressive Wage Model (PWM) WSQ course
Up to 70% subsidies for Singaporeans and Permanent Residents
Eligible for SkillsFuture Credits

Course Date and Registration

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Learning Outcomes

Identify Customer Loyalty Programs

Promote Loyalty Programs Effectively

Optimize Stock Management for Loyalty

Improve Customer Engagement

Align Loyalty with Business Strategies

Course Overview

This course is aligned with the Skills Framework for Retail under Workforce Skills Qualifications (WSQ). It supports employers in meeting the Progressive Wage Model (PWM) training requirements for retail sector staff, ensuring compliance while boosting service excellence. Under Singapore’s Progressive Wage Model for the retail sector, employers must ensure eligible staff complete at least one WSQ module relevant to their role.

The Customer Loyalty course provides retail professionals with the necessary skills to implement, manage, and optimize customer loyalty programs. Participants will learn to align these programs with business goals, promote them effectively, and manage stock and resources to ensure smooth operations and long-term customer retention.

Course Overview

Identify Customer Loyalty & Retention Programs
Promote Loyalty Programs Effectively

Optimize Stock Management
Link Stock Management to Loyalty Effectiveness

Course Fees and Subsidies

Individuals from 21 to 39 years Old		Individuals from 40 Years Old and above
Course Fees	$260.00	Course Fees	$260.00
9% GST	$23.40	9% GST	$23.40
50% Subsidies	$130.00	70% Subsidies	$182.00
Final Fees	$153.40	Final Fees	$101.40

SkillsFuture Credits eligible for Singaporeans aged 25 years old and above
Subsidies only available for Singaporeans and Permanent Residents

Course Date and Registration

Non-SME		SMEs
Course Fees	$260.00	Course Fees	$260.00
9% GST	$23.40	9% GST	$23.40
50% Subsidies	$130.00	70% Subsidies	$182.00
Final Fees	$153.40	Final Fees	$101.40

Subsidies only available for Singaporeans and Permanent Residents
SME Eligibility: registered or incorporated in Singapore, with an employment size of no more than 200 employees (at group level) or annual sales turnover not exceeding $100 million (at group level).
Absentee payroll is claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.

Course Date and Registration

FAQ’s

Who is this course for?

This WSQ course is suitable for retail employees, including cashiers, sales associates, and supervisors, who need to meet the retail sector PWM training requirement.

How long is the course?

The course lasts 1 days (8 hours) of classroom training.

What are the prerequisites for enrolling?

Participants should have at least ES WPLN Level 5 or equivalent. The course is suitable for retail, customer service, and management professionals.

What are the assessment methods for this course?

The course includes written and case study assessments. Participants must demonstrate 100% competency in both to receive certification.

What certificate will I receive upon completion?

Upon successful completion, you will receive a Statement of Attainment (SOA) via the SkillsFuture Portal.

What are the payment methods?

Payment options include SkillsFuture Credits, bank transfers, and PayNow. Payment details will be provided upon registration.

How do I register for the course?

You can register by visiting the registration link or contacting us directly via email or phone.