- Course Code: TGS-2024051980
- Course Duration: 1 Day (Classroom)
- Up to 70% subsidies for Singaporeans and Permanent Residents
- Eligible for SkillsFuture Credits
Learning Outcomes
Identify Customer Loyalty Programs
Promote Loyalty Programs Effectively
Optimize Stock Management for Loyalty
Improve Customer Engagement
Align Loyalty with Business Strategies
Course Overview
The Customer Loyalty course provides retail professionals with the necessary skills to implement, manage, and optimize customer loyalty programs. Participants will learn to align these programs with business goals, promote them effectively, and manage stock and resources to ensure smooth operations and long-term customer retention.
Course Overview
- Identify Customer Loyalty & Retention Programs
- Promote Loyalty Programs Effectively
- Optimize Stock Management
- Link Stock Management to Loyalty Effectiveness
Course Fees and Subsidies
|
Individuals from 21 to 39 years Old |
Individuals from 40 Years Old and above |
||
|---|---|---|---|
|
Course Fees |
$260.00 |
Course Fees |
$260.00 |
|
9% GST |
$23.40 |
9% GST |
$23.40 |
|
50% Subsidies |
$130.00 |
70% Subsidies |
$182.00 |
|
Final Fees |
$153.40 |
Final Fees |
$101.40 |
- SkillsFuture Credits eligible for Singaporeans aged 25 years old and above
- Subsidies only available for Singaporeans and Permanent Residents
|
Non-SME |
SMEs |
||
|---|---|---|---|
|
Course Fees |
$260.00 |
Course Fees |
$260.00 |
|
9% GST |
$23.40 |
9% GST |
$23.40 |
|
50% Subsidies |
$130.00 |
70% Subsidies |
$182.00 |
|
Final Fees |
$153.40 |
Final Fees |
$101.40 |
- Subsidies only available for Singaporeans and Permanent Residents
- SME Eligibility: registered or incorporated in Singapore, with an employment size of no more than 200 employees (at group level) or annual sales turnover not exceeding $100 million (at group level).
- Absentee payroll is claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.
FAQ’s
Retail managers, supervisors, and customer service teams looking to enhance customer loyalty programs and drive retention in a retail environment.
The course lasts 1 days (8 hours) of classroom training.
Participants should have at least ES WPLN Level 5 or equivalent. The course is suitable for retail, customer service, and management professionals.
The course includes written and case study assessments. Participants must demonstrate 100% competency in both to receive certification.
Upon successful completion, you will receive a Statement of Attainment (SOA) via the SkillsFuture Portal.
Payment options include SkillsFuture Credits, bank transfers, and PayNow. Payment details will be provided upon registration.
You can register by visiting the registration link or contacting us directly via email or phone.