- Course Code: TGS-2024049815
- Course Duration: 2 Day (Classroom)
- Up to 70% subsidies for Singaporeans and Permanent Residents
- Eligible for SkillsFuture Credits
Learning Outcomes
Understand Customer Preferences
Master Communication Skills
Maintain Accurate Customer Records
Adapt Service Delivery
Monitor and Improve Customer Satisfaction
Course Overview
The Effective Customer Relationships in Retail course is designed for retail professionals seeking to foster stronger, more lasting relationships with customers. This course teaches participants how to identify customer preferences, communicate effectively, and personalize service delivery to improve customer satisfaction, enhance loyalty, and build a thriving retail environment.
Course Overview
- Understand the importance of customer preferences
- Master communication skills
- Maintain and manage customer records
- Adapt service delivery strategies
- Collect and analyze customer feedback
Course Fees and Subsidies
|
Individuals from 21 to 39 years Old |
Individuals from 40 Years Old and above |
||
|---|---|---|---|
|
Course Fees |
$400.00 |
Course Fees |
$400.00 |
|
9% GST |
$36.00 |
9% GST |
$36.00 |
|
50% Subsidies |
$200.00 |
70% Subsidies |
$280.00 |
|
Final Fees |
$236.00 |
Final Fees |
$156.00 |
- SkillsFuture Credits eligible for Singaporeans aged 25 years old and above
- Subsidies only available for Singaporeans and Permanent Residents
|
Non-SME |
SMEs |
||
|---|---|---|---|
|
Course Fees |
$400.00 |
Course Fees |
$400.00 |
|
9% GST |
$36.00 |
9% GST |
$36.00 |
|
50% Subsidies |
$200.00 |
70% Subsidies |
$280.00 |
|
Final Fees |
$236.00 |
Final Fees |
$156.00 |
- Subsidies only available for Singaporeans and Permanent Residents
- SME Eligibility: registered or incorporated in Singapore, with an employment size of no more than 200 employees (at group level) or annual sales turnover not exceeding $100 million (at group level).
- Absentee payroll is claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.
FAQ’s
Retail managers, customer service professionals, and staff aiming to strengthen their customer relationship-building skills and enhance service delivery in retail settings.
The safety course lasts 2 days (16 hours), including theoretical sessions.
Participants should have at least ES WPLN Level 5 or equivalent. Suitable for individuals in retail, customer service, or management roles.
The course includes both written and case study assessments. Participants must achieve 100% competency in both components to receive certification.
Upon successful completion of the course, you will receive a Statement of Attainment (SOA) via the SkillsFuture Portal.
We accept various payment methods, including SkillsFuture Credits, bank transfers, and PayNow. Payment details will be provided upon registration.
You can register for the course by visiting the registration link. Alternatively, you can contact us directly to register via email or phone.